CCC

Challenge

Accessing products online

Equipping physical retail spaces with digital e-kiosks, giving customers access to the company's full online offer. Providing buyers with a new shopping experience in the stationary shop. Parallel development of sales in online and offline channels.

Solution

In-store assistant

We have implemented an in-store assistant (ISA) - a completely new mechanism for customer service and sales in stationary shops. The digitalisation of communications and operations in retail spaces allows us to build unique experiences and automate the purchasing process while freeing employees from mundane tasks.